Job Descriptions for Operations Managers

As the backbone of any successful organization, operations managers play a crucial role in ensuring the smooth functioning of day-to-day operations. With responsibilities ranging from staff management and budgeting to overseeing production processes and logistics, it is essential for organizations to have clear and concise job descriptions in place for this critical position. A well-structured job description can help identify the necessary skills, experience, and qualifications required for the role, and can guide candidates in understanding their responsibilities. In this blog post, we will delve into the intricacies of job descriptions for operations managers. We will explore the key elements that should be included, such as job title, job purpose, and core responsibilities, as well as qualifications and experience required for the role.

Job Description Templates for Operations Managers

Sample 1: Operations Intern 

Sendstack is a growth-oriented logistics company in Nigeria, they believe that delivery services should be easy and convenient for both businesses and individuals. They are on a mission to build the best tech-enabled delivery experiences.

About the role

They are looking to hire an Operations Intern to join their team, someone who will learn how to create the most optimal experience for their customers, operators, and riders through efficient communication and avid documentation of operations processes to drive value across the team and the entire delivery chain.

What do you need to be successful?

• Providing primary service support to customers

• Playing a liaison role between delivery operators and riders

• Recording key indicators of performance in meeting customers’ requirements

• Resolving customer complaints and making escalations where and when necessary

• Working with the team to suggest solutions that improve customer satisfaction.

What do you need to have done in your career?

• No official work experience is required but informal job experiences are an advantage. (eg: side projects, school projects, run a small business, etc.)

• You are teachable and always curious to learn how wide systems work

• You are a fast learner who is able to adapt & excel in environments of uncertainty.

• You are a clear and effective communicator. You can write, speak and explain concepts you understand concisely.

• You are strong-willed, do not easily give in to pressure, and can adapt to a fast-paced industry.

• You are intelligent and have the ability to think on a high level and can suggest ideas that will be useful in improving overall processes.

• You possess the soft skills required to remain kind yet firm with agitated people.

• You are prepared to align yourself with our team’s values – you are kind and ambitious, and easily build connections with teammates and partners.

How important are you to the bottom line?

As an Operation Intern, you will be working with different teams to ensure that solutions are provided that will improve the overall team performance.

What do you stand to gain?

• Earn up to N50,000-N100,000 gross salary monthly

• Access to health insurance

• Opportunity to get confirmed and become an official employee after a specified period of time.

Sample 2

Our firm is building multiple career development and hiring platforms across Africa. We are looking for an all-star wiz to join our team and manage daily operational tasks for our job boards. This role is also completely remote; You can work from anywhere on earth as long as you have access to the internet and we can count on you to deliver work of exceptional quality.

What will you be doing?

• Lead special projects designated by the CEO & COO eg:

• Curate Job descriptions and storytelling.

• Support our designed candidate experience

• Manage and post jobs to social media channels

• Lead hand-picked, priority, time-critical operational initiatives across all organizational functions

• Some other things you will be exposed to:

• High-level problem-solving, critical thinking, and product development for a startup

• Get an insight into how hiring is done in high-growth startups across Africa

• Opportunity to interact with key decision-makers in the startup space in Nigeria

• Candidate sourcing and placement for startups.

Requirements:

• Open to recent graduates, current Corps Members, or Students looking for a short-term internship, demonstrating excellence in at least one of the following:

• Academia

• Entrepreneurialism

• Personal achievements

• Leadership

• You should have your own computer and be able to work from anywhere.

• You are self-directed and can work without supervision

Benefits :

• A fantastic and supportive learning environment with direct mentorship and strong references

• Opportunity to deliver products that will have a big impact on the business and projects with global level impact

• A fast-paced, flexible, entrepreneurial environment with various ongoing project

• An open and progressive environment where input is encouraged from everyone at all levels

Sample 3: Operations Manager

Loft Africa is Nigeria’s one-stop-shop solution for freight forwarding, warehousing storage and fulfillment, and last-mile delivery. Their Platform for Nigerian Logistics is a unique operating model that combines advanced tech and data analytics, logistics infrastructure, and hands-on supply chain expertise.

About the role

They are looking to hire an Operations Manager who will be in charge of overseeing all aspects of business operations. You should have the mindset to focus on calculating and improving/enhancing a company’s revenue through growth strategies and implementation.

What do you need to do to be considered successful?

To be successful in this role, you must be a leader with an analytic and strategic mind and have a broad knowledge of the business. You will be responsible for the following:

• Planning and monitoring the day-to-day running of the business to ensure smooth progress

• Develop and direct the execution of operating policies to support overall company objectives.

• Develop and implement a strategic plan for the rapid scaling of operational capacity

• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

• Oversee customer and partner success processes to ensure customers’ and partners’ satisfaction

• Evaluate overall business performance by gathering, analyzing, and interpreting data and metrics

• Focus constantly on service level performance improvement.

• Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient tracking, and timely execution of moves.

• Liaise with management to review and develop new mechanisms to improve operations standards and efficient means of delivery.

• Ensure that members of the operations team adhere to company rules and work ethics

How important are you to the bottom line?

As Operations Manager, you will act as the internal traffic conductor to make sure multiple components of the business are heading in the same direction. You will define and oversee the day-to-day operational strategy for the team, measure what counts, and oversee new initiatives. From setting financial budgets to leading new initiatives, you’re the hub of the company.

The biggest problem-solving duties on the Job

You should have expert knowledge of the services and products the company has to offer and how they are used by clients and customers. You will provide leadership for all aspects of the company’s operations with emphasis on long-term goals, growth, profits, and return on investments.

What do you need to have done In your career?

• Minimum of 5 years of operations experience preferably in a fast-paced work environment.

• Must have experience in the logistics and supply chain industry

• Exceptional communication skills (written & verbal) skills

• Organized and detail-oriented

• Exceptional communication skills (written & verbal) skills

• Strong business acumen and problem-solving skills.

• Organized and detail-oriented

• Top-notch relationship management skill

• Exceptional analytical skills

• Strategic planning skills

• Metric-driven and have the ability to draw insight from market data

What do you stand to gain?

• Competitive Remuneration

• Work with a brilliant and diverse team

• Paid time off

Sample 4: Operations & Growth Manager

CareerBuddy exists to help highly engaged and driven professionals navigate their careers. That involves helping them find their next great opportunity, supporting them with resources, access to networks, and content that helps them transform their careers. We act as personal matchmakers between professionals looking for their next opportunity. Connecting them to founders and hiring managers at high-growth startups across Africa. We work every day to make hiring and changing jobs easier for companies and individuals in Africa

How we work

Our team is small, high-functioning, excellence-driven, and distributed. The most important thing for us is to deliver exceptional, high-quality work at all times. We don’t have an office so to speak, you can do your work from anywhere as long as your work is done. We give direct, open feedback to help you and the team collectively perform better. We don’t have time for politics or seniority. We are obsessed with personal growth. And we like to have fun doing what we like.

About This Opportunity

As part of the many ways we are connecting professionals to new opportunities, we are building a talent marketplace that connects businesses with vetted freelancers and part-time workers. Our mission is to create a platform that provides businesses with high-quality talent and offers freelancers a reliable and secure source of income. This is a completely new part of our business and we are looking for someone to lead our talent onboarding and screening, growth, and operations management.

As Operations & Growth Manager, you will be responsible for overseeing our talent onboarding and screening process, ensuring that we maintain a high standard of quality when it comes to the freelancers and part-time workers on our platform. You will also be responsible for driving our growth strategy and managing our day-to-day operations to ensure that we continue to deliver a high-quality experience to our clients and freelancers alike.

Key Responsibilities:

• Develop and implement a comprehensive talent onboarding and screening process to ensure that we are only working with the best freelancers and part-time workers in the market.

• Work closely with our Product and Engineering teams to develop and improve our platform to enhance the user experience for both clients and freelancers.

• Drive our growth strategy and identify new opportunities to expand our user base and revenue streams.

• Collaborate with our Sales and Marketing teams to develop and execute effective marketing campaigns that drive new user acquisition.

• Manage our day-to-day operations, ensuring that we maintain a high level of customer satisfaction and that our internal processes are streamlined and efficient.

• Build and lead a high-performing team, providing mentorship, guidance, and support to ensure that we achieve our business goals.

Requirements:

• Experience with talent onboarding and screening, ideally in a freelance marketplace context.

• Proven track record of driving growth and managing operations in a rapidly scaling company.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, freelancers, and internal teams.

Sample 5: Operations Analyst

Chrysalis Advisors Africa Ltd is a pan-African technology advisory firm specializing in strategy design, investment advisory, and business structuring for companies at various stages.

About the Job

The ideal candidate will have a passion for enabling the growth and success of an organization through strengthening its administrative, operations, and financial management systems, supporting the work of its staff, and improving its ability to measure and report on the impact of its work.

What do you need to do to be considered successful?

To be successful in this role, you must be a leader with an analytic and strategic mind and have a broad knowledge of the business. You will be responsible for the following:

• Communication: Logging and tracking requests for information from staff and/or clients; determining the required response date, appropriate staff assignment, and appropriate signature; assuring timely completion; and reviewing the response for established standards. Duties may include receiving and or making calls to public or private offices to receive, provide, or exchange project information.

• Fiscal: Auditing expense vouchers, completing appropriate forms for money/checks received, submitting required documentation to the accounting team, reconciling budget items for general service expenditures; providing accounting support; monitoring and reviewing financial reports and invoices/vouchers; entering information into the automated purchasing or procurement system; implementing appropriate action and payment mechanisms; auditing monthly records of the office’s assigned credit or procurement card; completing and submitting fiscal vouchers to the accounting team.

• Human Resources: Verifying leave types and balances, informing staff of employee benefit options and programs; documenting and processing information regarding work-related accidents and injuries, and workers’ compensation reports; providing human resources liaison support; referring unanswered employee-related questions to the appropriate point of contact such as human resources or employee benefits administrators; completing personnel transactions on forms or on-line; assisting with new employee orientation activities; ensuring that external deadlines are met (goal-setting, performance appraisal, etc.) and coordinating and monitoring the employment interview process.

• Purchasing: Maintaining inventory levels; corresponding with vendors to verify items and prices; preparing reports for purchasing agents; using automated inventory and purchasing system; and providing guidance to staff on procurement policies and procedures.

• Staff and Resource Services: Supporting the physical environment and resources of the unit; coordinating an office move; providing general telecommunications support; participating in space management activities, including expediting systems/furniture requests; procurement of equipment and office supplies; responding to requests and complaints from staff regarding work environment conditions (temperature, lights, sound, parking, safety, etc.); and acting as the liaison with service vendors and contractors/maintenance staff.

• Technology maintenance: Acting as the liaison between staff and information systems staff, providing hardware/software support to users of various applications; updating and publishing specific web pages; converting files for web pages; using complex desktop publishing and graphics software; using multiple on-line databases; entering specific data into complex computer databases; writing queries; assuring back up of all files and deleting files when they are no longer required; initiating and creating tables in Microsoft Access or other comparable programs and linking to tables to provide staff with various reports and information; training staff on hardware and software packages; functioning as a resource person regarding laptop/automation questions and problems; downloading files onto laptops, including software such as MS Office, virus scan, Outlook applications, etc.; instructing staff on the use and application of forms; and attending meetings, workshops, team meetings and training sessions regarding hardware and software.

How important are you to the bottom line?

Under the supervision of the Operations Associate, you will be responsible for excellence in all Operations functions at Chrysalis and in support of the field offices including procurement, logistics, inventory and shipping, assets, fleet, and travel, you’re the hub of the company.

The biggest problem-solving duties on the Job

You should have expert knowledge of the services and products the company has to offer and how they are used by clients and customers. You will provide input for all aspects of the company’s operations with an emphasis on long-term goals, growth, profits, and return on investments. 

Skills & qualifications required

• Bachelor’s degree

• The ideal candidate will have a minimum of 1-2 years of professional experience performing similar functions

• Experience in database management and maintaining and managing

• Experience assisting with a range of administrative and/or financial tasks including, credit reporting, invoicing, data entry, managing travel logistics and expense accounts, providing tech support, etc.

• Proficient in Excel and a thorough knowledge of MS Office Suite programs;

• Strong organizational and project management skills and attention to detail;

• Excellent time management skills, with the ability to prioritize and multitask, and work under shifting deadlines in a fast-paced environment

• Strong communications and interpersonal skills and ability to interact and work effectively with all of the organization’s key contacts (i.e., staff, interns, funders, vendors, member groups) (sense of humor a plus)

• Problem solver and willing to take initiative to try new approaches and propose new solutions

• Ability to work effectively both independently and in a diverse, multi-office, team environment

• Ability to work on tight deadlines and on longer-term projects.

Benefits

• Friendly Work Environment

• Flexibility is important.

• Equal opportunity

• The role is open to anyone who meets the above criteria regardless of gender, race, sexual orientation, disability status, or nationality

• Relocation options

• Must be ready to relocate to Lagos.

Remuneration

Competitive based on experience

Sample 6: Business operations analyst

Juice is an African-based company, Whose aim is to help African businesses with global payments on a cheaper and faster basis. Founded by Ife and Justin, Juice is believed to be the vanguard of the new payment paradigm. designed for Africans but global in its reach. Africa currently produces less than 80% of what it consumes. Foreign currency for imports is therefore in high demand by African merchants, but the banks and the correspondent banking system were not designed to serve them in the internet era, where trade is no longer limited to commodities ( or primarily dominated by governments and multinationals). Despite a proliferation of payment solutions in recent years, a combination of fragmentation in the system and FX liquidity constraints remain prohibitive and effectively—and unnecessarily—cut off disenfranchised businesses and individuals from global trade completely. Until now.

Juice is leveraging the highest quality stablecoins in the market, partnerships, regulation, and powerful real-time shifts in financial technology to bridge these gaps in liquidity and services for Africans. They believe that enabling frictionless global payments will make the life of the average business owner on the continent better. Their customers agree: in the first 10 months of Juice’s existence, we processed more than $1 billion serving only 30 businesses and with no business development efforts. Juice has tapped into something real. Now, we want to share our platform with more Africans who can benefit from it and must assemble the right team for scale.

About the role?

They are looking to hire a trustworthy individual, who is also very detail-oriented, to join their team15 as a Business Operations Analyst. You should be someone with the knowledge of the inner workings of new technology. Your goal would be to look at the business, evaluate failure points and indicators of chaos, and proceed to build a structure to mitigate. They want you to be the voice of process and documentation in the company. When they tell their stories and scale as an organization, They want to look back and be glad they took on this important responsibility. The job won’t look like a lot at times. But they expect that you are aware enough to gravitate to your strengths and highlight where we need to hire more people to fill.

What do you need to be successful?

They need an Analyst with these core responsibilities;

• Admin and Internal people operations

• Project management

• Compliance support

You will also be responsible for:

Process Building

• When something is repeated in any department at Juice, build process flows and documentation for it.

Operations Support

• Manage and maintain schedules, appointments, and travel arrangements for the team

• Prepare and submit expense reports

• Prepare and edit correspondence, communications, presentations, packets, and other documents as required

• Meet clients and other visitors

• Copy sensitive files, document binding, answering the phone, and project-specific assistance

• Distribute meeting materials

• Coordinate any additional logistics (i.e., lunch reservations, etc.) on a case-by-case basis

Project Administration Support:

• Maintain memo and project tracking system

• Prepare and process monthly project invoicing

• Act as a liaison between the team and financial institutions and business partners

Admin and Internal Operations

• When something is repeated at Juice, build a process for it.

• Manage vendor and subcontractor invoice management and tracking

• Manage partner/business document management

• Manage office (including virtual) access (new hires and separations)

• Coordinate pick-up and distribution of office mail

• Work with IT to resolve any technology issues, such as with video conferencing platforms or virtual collaboration tools, that may arise for remote employees.

How important are you to the bottom line?

As a Business Operation Analyst, you are the core administrative person within the company, as you work closely with all the teams and Heads of the company.

The biggest problem-solving on the job

You will primarily be working with the executives at Juice, including the Co-founders who are the CEO and COO, Head of Compliance, Head of Engineering, and Head of Treasury. You will also be in charge of managing the vendors’ and subcontractors’ invoices to ensure that every requirement is met.

What do you need to have done in your career?

• Ruthlessly strong communication skills, particularly writing.

• A constructive mind that’s relentlessly curious about what makes things and people tick.

• Bachelor’s degree preferred

• Strong organizational and communication skills

• Ability to prioritize tasks and handle multiple projects simultaneously

• Proficient in virtual communication tools such as Slack, Notion, and Google Suite

• Ability to work independently with minimal supervision

• Previous experience in administrative support or office management preferred

• Familiarity and experience with the financial technology industry preferred

What do you stand to gain?

Competitive base salary

Get this too: Product Managers Job Descriptions